Frequently Asked Questions

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When will my order be shipped?

Orders are processed within 1-3 business days and delivered within 1-9 business days, depending on your location. You’ll receive a tracking number via email once your order is shipped.

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Will my order be discreetly packaged?

Yes! We prioritize your privacy. All orders are shipped in plain, unbranded packaging with no mention of the contents.

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Can I return my order?

We offer a 30-day return policy for unused, unopened products in their original packaging. Contact support@desiderioshop.com to start a return request.

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Are your products rechargeable and waterproof?

Most of our products are USB rechargeable and 100% waterproof for easy cleaning and use in the shower or bath. Check the product page for specific details.