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Frequently Asked Questions
When will my order be shipped?
When will my order be shipped?
Orders are processed within 1-3 business days and delivered within 1-9 business days, depending on your location. You’ll receive a tracking number via email once your order is shipped.
Will my order be discreetly packaged?
Will my order be discreetly packaged?
Yes! We prioritize your privacy. All orders are shipped in plain, unbranded packaging with no mention of the contents.
Can I return my order?
Can I return my order?
We offer a 30-day return policy for unused, unopened products in their original packaging. Contact support@desiderioshop.com to start a return request.
Are your products rechargeable and waterproof?
Are your products rechargeable and waterproof?
Most of our products are USB rechargeable and 100% waterproof for easy cleaning and use in the shower or bath. Check the product page for specific details.